Frequently Asked Questions

Causee is an ethical online marketplace where sellers keep 100% of the price they sell their items for, buyers enjoy a safe and secure shopping experience, and after covering our operating costs, investing in the ongoing development of the platform, maintaining prudent working capital and appropriate financial reserves, 100% of Causee's own profits are donated to charities chosen by our community. Every purchase helps give pre-loved items a new home while creating positive social impact.

No. Causee is not a registered charity. We operate using a social enterprise model, combining commerce with purpose to create sustainable, long-term funding for good causes. Rather than relying on donations or fundraising, Causee generates income through everyday buying and selling. After covering our operating costs, investing in the ongoing development of the platform, maintaining prudent working capital and appropriate financial reserves, 100% of Causee's own profits are donated to charities chosen by our community.

Causee generates income through the Causee Protection Fee paid by buyers when they make a purchase. This income helps cover the costs of operating, improving and growing the marketplace, including secure payment processing, customer support, fraud prevention, technology and future investment. After covering our operating costs, investing in the ongoing development of the platform, maintaining prudent working capital and appropriate financial reserves, 100% of Causee's own profits are donated to charities chosen by our community.

No. Sellers keep 100% of the price they sell their items for. Causee does not ask sellers to donate their profits. Instead, Causee donates its own profits after covering operating costs, investing in the ongoing development of the platform, maintaining prudent working capital and appropriate financial reserves.

Causee works with carefully selected charity partners, and as our community grows buyers and sellers will have increasing opportunities to support the causes they care about by choosing from our approved charity partners. We'll continue expanding the range of charities over time.

At launch, Causee focuses on pre-loved fashion, children's school uniforms and selected accessories. Most legal items that comply with our Terms & Conditions and marketplace policies can be listed, although certain restricted items are prohibited. We'll continue expanding our categories as the marketplace grows.

Listing your items is completely free. Sellers keep 100% of the price they sell their item for. Buyers pay a small Causee Protection Fee, which helps fund secure payments, fraud prevention, customer support and the operation of the marketplace.

The Causee Protection Fee helps provide secure payment processing, fraud prevention, customer support, dispute resolution and ongoing investment in the platform. Please see our dedicated Causee Protection Fee page for more information.

Yes. The Causee Protection Fee helps support secure payments, fraud prevention and customer support, giving buyers greater confidence when shopping on Causee.

Causee uses Stripe, one of the world's leading payment providers, to process transactions securely.

Once your item has been delivered and the transaction has been completed, payment is released securely through Stripe. Payments typically arrive within 3–7 business days.

Absolutely. You are free to continue selling on other marketplaces. Causee does not require exclusivity.

Yes. Our Bulk Upload feature makes it easy to upload multiple listings and manage larger inventories.

Yes. Our tools make it easy to copy listings you've already created elsewhere, helping you get started quickly.

Yes. After every completed transaction, both buyers and sellers can leave ratings and reviews to help build trust within the Causee community.

Yes. Causee is launching with an initial focus on pre-loved fashion and children's school uniforms, with additional product categories planned as the marketplace grows.

Initially, yes. Causee is launching in the United Kingdom, with plans to expand internationally over time.

Yes. Our long-term vision is to build an international marketplace, expanding carefully into new countries while maintaining a trusted experience for buyers and sellers.

Yes. In the future we hope to support services, rentals and other marketplace categories. Our immediate focus is building an exceptional marketplace for buying and selling products.

We encourage buyers and sellers to communicate first. Where needed, Causee will review the available information and work with both parties to help reach a fair outcome.

Always keep transactions within Causee. Paying outside the platform means you lose the protection provided by the Causee Protection Fee.

Choose the closest available category. We'll continue expanding categories as the marketplace grows.

Please visit our Contact Us page and our support team will be happy to help.