Effective Date: 31 July 2026

Shop with confidence

The Causee Protection Fee helps us create a safer, fairer marketplace for everyone.

It supports secure payments, fraud prevention, customer support and dispute resolution,
helping buyers and sellers trade with confidence. It also enables Causee to operate a
purpose-led marketplace where, after covering our operating costs, 100% of our profits are
donated to charities chosen by our community.

Unlike many online marketplaces, sellers keep 100% of the price they sell their item for. Instead, buyers pay a small Protection Fee as part of their purchase, helping to support the services that keep the marketplace safe, reliable and sustainable.

What does the Protection Fee help cover?

• Secure payments – Your payment is processed securely and held until your order has been delivered in accordance with our payment process.
• Buyer protection – If something doesn't go to plan, we'll work with both buyer and seller to help resolve the issue fairly.
• Fraud prevention – We invest in systems and monitoring designed to help reduce fraudulent activity and protect our community.
• Customer support – Our team is available to answer questions and assist with issues that may arise during a transaction.
• Platform security – The Protection Fee helps us maintain and improve the technology that keeps the Causee marketplace secure and reliable.
• Social impact – After covering our operating costs, 100% of Causee's profits are donated to charities chosen by our community. Every purchase therefore helps create positive social impact.

How the buying process works

1. Find an item you love.
2. Complete your purchase, including the Causee Protection Fee.
3. Your payment is processed securely.
4. The seller ships your item.
5. Once delivery has been completed, payment is released to the seller.
6. Leave a review and help build trust within the Causee community.

If something goes wrong

Most transactions on Causee are completed without any issues.

If a problem does arise, we encourage buyers and sellers to communicate with each other first, as many issues can often be resolved quickly.

Where this isn't possible, or where further assistance is needed, Causee may review the available information and work with both parties to help reach a fair outcome.

Every situation is different, and decisions will be made based on the evidence available and in accordance with our Terms & Conditions and marketplace policies.

What isn't covered?

The Causee Protection Fee is designed to support secure marketplace transactions. It is not an insurance policy or product guarantee.

Examples of situations that are generally not covered include:

• A buyer changing their mind after purchase.
• Items accurately described but no longer wanted.
• Issues arising outside the Causee platform.
• Damage or alterations occurring after successful delivery.
• Prohibited items or transactions that breach our Terms & Conditions.

Fairness for buyers and sellers

Causee exists to create a marketplace that is fair to everyone.

Our role is not to automatically favour buyers or sellers, but to consider the available evidence and help resolve issues as fairly and reasonably as possible.

Our Protection & Impact Promise

Every purchase on Causee helps build something bigger.

Your Protection Fee helps fund secure payments, fraud prevention, customer support and the ongoing development of the Causee marketplace.

In doing so, it also helps support our mission of donating 100% of Causee's profits to charities chosen by our community.

Thank you for helping us build a marketplace where commerce becomes a force for good.